Water Damage Restoration

A basement flood can be devastating, especially if you don’t have renter’s or homeowner’s insurance. If your property floods, you can lose more than carpet or ceiling tiles – you can lose your peace of mind. Also, water can seep into boxes and damage whatever they hold, whether it be sentimental mementos, books that can become waterlogged, or old records. If this happens to you, call Handyman Home Repair Expert at 917-400-4298.

Water Damage Restoration

The water restoration process can be complicated, so it’s best left to a trained professional. In fact, the water damage restoration process is heavily regulated, so damaged properties can once again be safe for occupants. Also, the regulations are in place so workers performing the restoration will be safe.

Keep in mind that flooding can happen anywhere, even NY, and the reason doesn’t have to be a natural disaster or rain; it can be caused by burst pipes or sewer lines. Regardless of how it happened, our New York team can help.

When you call us, we’ll assess the damage and decide how to best fix it (using the Institute of Inspection Cleaning and Restoration Certification, of IICRC’s S-500 standards) and prevent future flooding. The reason for the assessment is there are different categories of water damage, including water mitigation and sewage cleanup.
Of course, the following categories, based on the level of contamination, aren’t meant to be comprehensive – all situations differ:

Category 1: This includes water from broken supply lines or fresh water with no contaminants, like rain water or melting snow.
Category 2: Water that is in Category 2 is contaminated and can make humans ill. This water may contain diluted urine or seepage from hydrostatic pressure.
Category 3: This water contains toxic agents, like raw sewage. It can damage the property if not fixed.

It’s important to note that water damage can become more serious if left untreated.
Once the water damage has been categorized and classified using the IICRC’s four-part system, repairs can begin. After we assess the damage, we’ll select the proper remediation process and equipment.

Each category comes with its own health hazards, so workers must take safety precautions. They may be presented with different challenges, such a sewage cleanup or flood damage repair.


Typically, since Category 1 is fresh water flooding, there is little to no risk. However, risks may come if the water meets exposed electrical wiring. There is a moderate risk with Category 2 water damage because you will be dealing with grey water. Coveralls, gloves, and water-proof boots should be worn as a precaution. With Category 3 water damage, care must be taken because the sewage or contaminants could be hazardous to workers. Usually, a biohazard suit will be worn, and the contaminated water or materials will be put in biohazard containers for proper disposal.

The categories can be further broken up into classes:

Class 1: This is used to describe small amounts of water with little water damage. After the majority of the water is removed, a minimal amount of moisture may remain and should be dried. Examples of a Class 1 would be a hot water tank that burst or an overflowed toilet.
Class 2: In a Class 2, a significant amount of water has been discharged and the exposed materials are porous, so they have a greater chance of absorbing the water. The water damage restoration process will take longer because of the amount of water to be removed. It will also require more drying. An example would be a pressurized water line under a wood floor rupturing.
Class 3: To be a Class 3, a large amount of water must be present and absorbed by highly porous materials. This will require the most drying. An example of this is a broken watermain that fills an underground parking garage.
Class 4: The most difficult and expensive water restoration process is a Class 4. Often, the water is trapped by building materials and requires a longer dry time. An example would be storm water in a concrete enclosure.

Water Damage Restoration

All workers who perform water damage restoration are required to have training and education on possible environmental hazards, especially when it comes to sewage cleanup. Also, they must follow OSHA rules and industry standards. 

The following is a scenario to give you a better understanding of what goes into water damage restoration. Keep in mind this won’t be typical of all situations. 

A musty odor is brought to the attention of the manager of a family-owned restaurant. The origin of the smell seems to be coming from the drainage-system, located in the basement. Typically, the restaurant’s organic waste is pumped out into the sewer system, but the pump hasn’t been working for the past week. The manager calls a water restoration expert and sets up an appointment for the following morning, before the restaurant opens. 

The expert discovers that the water measures six-inch-deep and fills the 300 square foot space and mold has begun to grow. Before they enter the area, they assess potential hazards. This means they look for exposed wiring that may have come in contact with the water and make a path, so they have room to work. Then, he sets up proper lighting. The source of the water is determined to be the sump pump, so another professional will be called in to fix it if he cannot. The pump may be replaced or a temporary one can be installed. The manager notifies the owners and they decide to close until further notice.

Next, the boxes that were being stored there are taken upstairs, and the water is removed. This is done by using a portable air mover and dehumidifying the area. This helps the drying process, so the restaurant can re-open as quickly as possible. If the odor and mildew are severe, an air scrubber may be used. Once the water is gone, a non-toxic, antifungal agent would be applied to the area to prevent the further growth of mold. Because mold was present, the handyman wore gloves, coveralls, eye protection, and breathed through a filtered respirator.

Thanks to the quick, efficient work, the owners are able to re-open the restaurant a few days later. They continue serving their burgers, a local favorite, and the water damage doesn’t have a negative impact on business.

There is so much to know about the water restoration process, it’s recommended that you call a professional who has the training and capabilities to take on water damage restoration. They can take care of the damage safely with their specialized equipment. For a water-free home or business, call us. You can get help now – just call 917 400-4298.

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